Basel Elkafafy offers non-tangible, non-returnable, and easily replicable packages for website services and ebooks. As such, refunds will not be issued once the order has been fulfilled and the product or service has been delivered or made accessible to the public.
Customer Responsibility Customers are responsible for familiarizing themselves with this refund policy before making any purchase.
Packages provided by Basel Elkafafy cannot be returned or refunded once delivered.
Non-Refundable Services Refunds are not applicable for: Ebooks or website packages made accessible to the public Requests made after 14 calendar days from the related to services Conditions for Refund
Refunds are only honored under the following conditions:
First-Time Customers: A full refund is granted if the customer is not 100% satisfied with the services provided.
Major Defects: If defects are reported within 3 business days of receipt, Basel Elkafafy will address the issue within 3 business days. If the issue is not resolved in this time, a full refund will be issued or a replacement of similar value will be offered. Temporary access to the customer's admin account may be required to resolve the issue.
Product Not as Described: Discrepancies must be reported within 30 days of purchase with clear evidence. Refund requests based on unmet expectations or desires will not be honored.
Submission of Refund Requests Refund requests must be submitted to me@baselelkafafy.site within 7 days of the initial transaction, including a detailed explanation.
Requests that contradict Basel Elkafafy’s terms and conditions will not be honored. If a refund exception is granted, it will only be fulfilled upon receipt of a signed Waiver of Copyright from the customer.
Technical Support Our Technical Support Team is available to assist with any issues and promises prompt and professional support.
Thank you for choosing Basel Elkafafy’s products and services.
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